SHIPPING ADVISORY IN EFFECT:
Your order is important to us. Shipping during the hot summer months may cause adverse effects on the wines. We may advise having your wines held at the winery until the weather permits, or opting for expedited shipping services, such as FedEx overnight or 2Day Air. If need be, our customer service team will contact you to discuss delivery options.
GROUND SHIPPING IS INCLUDED WHEN YOU ORDER 12 BOTTLES OR MORE.
Current individual state laws result in variances in shipping procedures from state to state. We’ll do our best to address any shipping questions on our website, but if you have any questions that are not answered here, please feel free to call us at the winery at 831-637-9170 or send an email to email@example.com.
In compliance with current state laws, we are able to send wine to those states listed below: CA, CO, CT, FL*,GA*, IA, ID, IL, MD, ME, MI*, MN, MO, NC, ND, NE, NH, NM, NV, NY, OH*, OR, SC, TX, TN, VT, WA, WI, WY.
If we cannot ship directly to you in your state, please provide us with an alternative address (if possible) in any state listed above. Or, call us at the winery at 831-637-9170 and we can arrange shipment with a third party shipper.
CREDIT CARD CHARGES
Orders are by credit card only. We accept Visa, MasterCard, and American Express. Personal checks are not accepted.
Once you place your online order, we will send an email order confirmation to the email address associated with your account. Emails are sent to acknowledge new orders and shipments. Email confirmations are still sent to customers who have opted out of receiving other emails from Calera.
SHIPPING METHODS & COSTS
Orders are processed by our team at the winery Monday through Friday. Please expect orders to take one to three days for processing. During the hot summer months we will not ship wine if the temperature is too high. We will hold the wine until conditions improve, or we recommend you select either Overnight or 2-Day shipping during Checkout. Please note that any Overnight or 2-Day orders placed after 10am PST will be processed and shipped the following day due to courier cutoff times.
Wine shipments require a signature at the time of delivery from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits his or her right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to Calera.
All costs associated with the return of wine or other products to Calera due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damage in transit, customers are responsible for filing claims directly with the appropriate third party transit carrier (UPS or FedEx.) Shipping charges include costs for third party transit and all product-handling costs. Orders are processed following credit card authorization and are shipped weather permitting. WE WILL NOT RELEASE WINE FOR SHIPMENT DURING WEATHER EXTREMES. Instead the shipment will be held until conditions are suitable for the transit of wine.
Wine is a perishable commodity. It is intolerant of temperature extremes: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Calera makes every effort to ensure a safe delivery of your wine to your home or business. Calera is not responsible for, and will not replace, wine that is damaged by extreme weather conditions during shipment. When the common carrier takes possession of your wine order, responsibility for the wine transfers to the purchaser.
CREDIT CARD REFUNDS
Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit fees imposed by the carrier. Refunds will be applied to the credit card used at the time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
*This state requires age verification. Please fax a copy of your driver’s license or other I.D. to us at 831-637-9070 before we can ship.